Our Policies

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support.

Personal Information:

• Name and contact information
• Billing and delivery addresses
• Phone number and email address
• Payment information
• Communication preferences

Automatically Collected Information:

• IP address and browser information
• Device and usage information
• Location data (if permitted)
• Cookies and similar technologies

2. How We Use Your Information

• Process and fulfill your orders
• Communicate with you about your orders
• Provide customer support
• Send promotional materials (with consent)
• Improve our services and website
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With delivery partners for order fulfillment
• With payment processors for transaction processing
• When required by law or legal process
• To protect our rights and property
• With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over Internet is 100% secure.

5. Your Rights

• Access your personal information
• Correct inaccurate information
• Delete your information (subject to legal requirements)
• Opt-out of marketing communications
• Data portability rights

6. Cookies Policy

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

7. Contact Information

For any privacy-related questions or concerns, please contact us at:

• Email: privacy@balajipatnaservices.com
• Phone: +91 9109436621
• Address: Patna, Bihar, India

1. Our Commitment

At Balaji Patna Services, we are committed to providing high-quality construction materials and excellent customer service. If you are not satisfied with your purchase, we offer a comprehensive refund and return policy.

2. Eligibility for Returns

Items are eligible for return under the following conditions:

• Items are damaged during delivery
• Wrong items delivered
• Items do not match specifications
• Manufacturing defects
• Quality issues verified by our team

3. Return Process

1. Contact Us: Notify us within 24 hours of delivery by calling +91 9109436621
2. Inspection: Our team will inspect the items and determine eligibility
3. Documentation: Provide photos and details of the issue
4. Collection: We will arrange pickup of eligible items
5. Resolution: Refund or replacement will be processed

4. Non-Returnable Items

The following items are not eligible for return:

• Custom-ordered materials
• Items used in construction (unless defective)
• Items damaged due to improper storage
• Items beyond 48 hours of delivery
• Items without original packaging

5. Refund Processing

• Refunds will be processed within 5-7 business days
• Refunds will be credited to the original payment method
• For cash payments, refunds will be issued by check or bank transfer
• Delivery charges are non-refundable unless error is on our part

6. Replacement Policy

For defective or damaged items, we offer free replacement with the following terms:

• Same-day replacement for stock items
• Free delivery for replacement items
• No additional charges for replacement
• Quality guarantee on replacement items

7. Bulk Order Returns

Special conditions apply for bulk orders:

• Minimum 48-hour notice required
• Physical inspection by our quality team
• Restocking fee may apply (maximum 10%)
• Transportation costs for returns may be charged

8. Customer Satisfaction Guarantee

We stand behind the quality of our products and services. If you experience any issues, our customer service team will work with you to find a satisfactory solution.

9. Contact for Returns

To initiate a return or for questions about our refund policy:

• Phone: +91 9109436621 (Available 7 AM - 9 PM)
• Email: returns@balajipatnaservices.com
• WhatsApp: +91 9109436621